Privacy Policy

Data Collected

Data Storage Location

Our operations are based in the UK, with web servers hosted regionally. Our hosting provider adheres to robust privacy standards, ensuring that your data is secured and compliant with GDPR. For comprehensive details on our hosting provider’s privacy policy, please refer to their website.

Registration Data

Upon registration on our website, we collect your username, email address, and any additional personal details you provide in your profile. You have the autonomy to view, modify, or delete your personal information at any time. However, username changes are not permitted. Website administrators also have access to this information for management purposes.

Support Data

For those registered and holding a valid support account, you can raise support tickets for assistance. Support requests are processed through a third-party ticketing system, which only receives the data you explicitly provide. Consent is sought each time you submit a support ticket. This system complies with stringent privacy standards.

Comments

Commenting on our website entails the collection of the data shown in the comments form, along with your IP address and browser user agent string to assist in spam detection.

Contact Form

Data submitted via our contact form is directed to our company email, managed by a hosting provider committed to stringent privacy standards. This data is strictly used for customer service purposes and is never utilized for marketing or shared with third parties.

Google Analytics

We use Google Analytics on our site for anonymous reporting of site usage. So, no personalized data is stored. If you would like to opt-out of Google Analytics monitoring your behavior on our website please use this link: Google Analytics Opt-out.

Cases for Using the Personal Data

We use your personal information in the following cases:

• Verification/identification of the user during website usage;
• Providing Technical Assistance;
• Sending updates to our users with important information to inform about news/changes;
• Checking the accounts’ activity in order to prevent fraudulent transactions and ensure the security
• over our customers’ personal information;
• Customize the website to make your experience more personal and engaging;
• Guarantee overall performance and administrative functions run smoothly.

Embedded Content

Our pages may feature embedded content (e.g., YouTube videos). This content operates as if you visited the hosting website directly. These sites may collect data, use cookies, embed additional tracking, and monitor your interaction with the embedded content, especially if you have an account and are logged into those sites.

Cookies

Our site utilizes cookies to enhance user experience. Generally, cookies support site navigation, store preferences, and provide anonymized tracking to third-party applications like Google Analytics. While cookies improve browsing experience, you have the option to disable cookies. The most effective method is to adjust your browser settings.

Who Has Access To Your Data

3. Non-registered users’ data is not retained or accessible. For registered users, your data can be accessed by:

• Our system administrators
• Support personnel when necessary for client support

Third-Party Access To Your data

We do not share your data with third parties in a manner that discloses personal information like email or name. The only exceptions are partners requiring limited data to deliver expected services.

Data Retention Duration

Support tickets and comments are retained indefinitely unless you request their deletion. Registered users’ personal information is stored in their user profiles and can be viewed, edited, or deleted at any time.

Security Measures

We implement SSL/HTTPS across our site to encrypt user communications with servers, ensuring protection against unauthorized data interception. In the event of a data breach, we will take immediate steps to secure the system, notify affected users, and reset passwords if necessary.

Your Data Rights

You have the right to request a copy of your personal data, ask for corrections, or request deletion. This excludes data required for legal, administrative, or security needs. If you desire complete data erasure, we will be unable to continue providing support or services.

Third-Party Websites

The Prog Lab may include links to third-party websites, which are not governed by our privacy practices. We hold no responsibility for the privacy policies or content of third-party sites. We advise reviewing the privacy policies of any third-party sites you visit.

Release Of Your Data For Legal Purposes

In certain legal scenarios, we may need to disclose your information to law enforcement or in the context of legal proceedings. We are committed to complying with the laws of your resident country regarding personal data disclosure.